Head of CX Performance Centre, Fujitsu

Ben is a Certified CX Professional (CCXP) with almost 20 years working directly in Customer Experience (CX) roles for worldwide enterprise-grade organisations, both B2C and B2B. 

He has held Director, Leader and consultancy positions in CX for market research agencies, financial companies and technology businesses. 

He is part of an award-winning CX team and is the author of 3 books on the subject of CX, including “The CX Dictionary”. He is consistently ranked in the top #25 CX Influencers recognised by CX Magazine year on year. Ben presents keynotes, CX knowledge sessions and hosts events for companies worldwide. 

He lives in the Midlands, UK with his family and is a passionate musician, Level 3 Personal Fitness Trainer and whisky enthusiast.